Rebuilding an operating model after fast growth
A founder-led services firm had outgrown its informal operating model. We rebuilt roles, decision rights and operating rhythm so the business runs without depending on the founder.
Outcomes
- Founder removed from day-to-day delivery decisions
- Clear role and decision-rights model
- Operating rhythm with weekly and monthly cadences
- Repeatable delivery playbook
For the first time the business runs without me in every decision.
Founder & CEO
Challenge
Growth had outrun the operating model.
The firm was winning work faster than it could reliably deliver it. Every important decision still routed through the founder, and delivery quality depended on who was on the project.
What we built
A system the business can run.
We defined the target operating model: roles and decision rights, a process and governance design, and an operating rhythm with clear cadences. The founder moved from operator to architect.